Terms & Conditions
These Booking Terms & Conditions apply to online bookings you make on our website [http://www.caribbeanpo.com]. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation invoice after receipt of your deposit OR the full payment of your trip balance. References to “us”, “we” or “our” mean Caribbean P.O., company number 93-3316227 (trading as “Caribbean PO LLC”).
UNDERSTANDING YOUR CONTRACT
Please read these Booking Conditions carefully. You must not make any booking unless you understand and agree with these Booking Conditions.
PRICES & TRIP ARRANGEMENTS
All prices are subject to availability and can be withdrawn or varied without notice. Prices are per person and inclusive of tax unless otherwise indicated.
Accommodation is based on shared rooms, single or shared double beds, unless otherwise indicated. Prices are not guaranteed until full payment is made. To confirm your travel arrangements, you will be required to pay a deposit per person. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you.
PAYMENTS AND CANCELLATIONS
For bookings made less than 45 days before departure, full payment is required at the time of purchase; no deposit or payment plans will be offered.
PAYMENT BY CREDIT OR DEBIT CARD
We accept most major debit and credit cards. You authorize us to charge all amounts payable by you in relation to the services provided to the card designated by you. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand.
PAYMENT INSTALLMENTS
When you choose to pay for your trip balance in installments, we will set up an automatic subscription payment, taken out on the agreed upon payment schedule, from the card details you have provided to us at the time of your deposit payment. If any payment of your installments is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand.
CANCELLATIONS
You may cancel your travel arrangements at any time before the trip departure. However please note you may lose part, or all your money paid.
The cancellation fees will be an amount determined by the table below, except where otherwise indicated.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer.
Refunds will only be made available to the person named on the booking payment receipt. Under no circumstances are deposits refundable, after the initial 24-hour booking period.
If you have paid in full, your non-refundable deposit is included in this payment.
Unless otherwise indicated, the following cancellation fees apply to package bookings:
You may be able to reclaim cancellation charges under the terms of your insurance policy. Claims must be made directly with your insurance company. Once the trip has begun, no refunds can be made. All prices are based on group bookings; therefore, no refunds will be made on any parts of the itinerary in which you do not wish to participate.
Under no circumstance is the initial deposit refundable after the 24-hour initial payment period.
Refunds are processed in maximum 60 days from the date of cancellation or date of reschedule.
LATE PAYMENTS
Payment deadlines are outlined in your initial email, and it is your responsibility to make these payments on time.
We do understand that life happens, so you have a grace period of two days after a payment due date to make your payment.
First late payment - Grace period of 7 days after due date. A $25 late fee will be added to the balance owed after that.
Second late payment - Grace period of 2 days after due date. A $25 late fee will be added to the balance owed after that.
Late payments of 14 days or more - If a payment has not yet been received 14 days after the due date and no payment arrangements have been made with Caribbean P.O. in writing, you will forfeit your spot on the trip in question. Caribbean P.O. reserves the right to keep all monies paid as a cancellation/non-payment fee after 14 days of non-payment.
ITINERARY CHANGES AND CANCELLATION
The arrangements advertised by us are given in good faith. As arrangements are planned so far in advance, it may occasionally be necessary for us to make reasonable changes and we reserve the right to do so at any time.
Any decision to change or cancel the tour may be due to weather conditions, political conditions, operational reasons, or other factors beyond our control. Any decision made to change or cancel the tour will be made in the best interest of all participants concerning the safety of the group.
If a trip must be delayed, or the itinerary changed due to unforeseeable circumstances such as weather, transportation delays, political turmoil, the cost of delays or changes is not included. We will (1) reschedule the trip to a future date or (2) issue credits for the full trip amount should you not be available for the new dates.
In the extreme and unlikely event that the trip must be cancelled, we will issue credits for the full trip amount. We will not, however, be responsible for any expenses incurred in preparation for travel or the trip experience.
In the event of a change to accommodation or itinerary, you will be notified immediately and be provided with information on the new accommodations and itinerary which will always be of equal or greater quality.
If we make a change to any trip (such as accommodations and/or itinerary items expressly listed in the pamphlet), we will inform the guest(s) booked on the trip in question as soon as reasonably possible.
If a change is made more than 14 days prior to departure, the affected traveler may elect to:
(i) accept the change and proceed with the amended trip.
(ii) book another trip of equivalent or greater value, if available (you will be responsible for paying any difference in price between the changed trip and the trip booked in its place).
TRAVEL INSURANCE
It is your responsibility to ensure that you have valid travel insurance that covers and is appropriate for your needs. We will not be liable for any loss you incur if you can claim for damages under a travel insurance policy.
You must ensure that your travel insurance protects for the full duration of the trip in respect of at least accident, emergency medical, and emergency transportation expenses.
You are required to carry proof of insurance with you and produce it if reasonably requested by us or our suppliers. Failure to do so may result in your being prevented from participating in certain activities without the right to any refund.
PASSPORT & VISAS
All travelers must have a valid passport for any international travel and many countries require at least six months validity from the date of return.
Some countries also require a machine-readable passport and/or unstamped available pages. When you book a trip with us, we will assume that all travelers on the booking have a valid passport. If this is not the case, you must let us know.
You must ensure that you have valid passports, visas and re-entry permits that meet the requirements of immigration and other government authorities.
Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements.
SPECIAL REQUIREMENTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking and note them on your booking form.
All special requests are subject to availability. If you or any member of your party have any medical problem or disability, which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
PHOTOS AND MARKETING
If you have any special requests, you must advise us at the time of booking and note them on your booking form.
You consent to us using images of you have taken during the trip for advertising and promotional purposes in any way we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for promotional and commercial purposes
PRIVACY NOTICE
We are committed to protecting your personal information. You agree that in certain circumstances (such as where to fulfil the services on your trip), we are permitted to disclose your personal information to third party suppliers.
Generally, we will only disclose your personal information to these suppliers in connection with the facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
GOVERNING LAW AND SEVERANCE
If any dispute arises between you and us, the laws of Florida, USA and the jurisdiction of the state of Florida will apply.
THIRD PARTY RIGHTS
No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement.